A critical incident in the workplace is any event that has the potential to cause trauma to employees who have experienced or witnessed it. These incidents can significantly disrupt employees' sense of safety and may include natural disasters like floods or earthquakes, severe accidents causing injury, exposure to violence or abuse, or the traumatic loss of a loved one through means such as suicide or homicide. People's reactions to these incidents can vary widely, influenced by their involvement in the event, past experiences, and their personal health and stress levels at the time.

Critical Incident Response (CIR) at SJP Wellbeing

At SJP Wellbeing, we specialise in providing rapid and effective critical incident response across various industries. Our goal is to support affected employees promptly to aid in their recovery and return to normal functioning. Our services include:

• Immediate Support: Availability of support during and after business hours to address urgent needs.

• On-Site Counsellors: We commit to having counsellors on-site within 24-48 hours to provide immediate mental health first aid.

• Group and Individual Interventions: Offering both individual and group sessions to cater to the needs of all affected staff.

• Ongoing Support: Follow-up support through telephone counselling and consultations to ensure continued care.

• Management Consultancy: Guidance for management on handling the incident effectively and supporting staff recovery.

Following an incident, an SJP Wellbeing counsellor will conduct a detailed follow-up, providing a comprehensive report to the organisation and gathering feedback through a Critical Incident Evaluation to refine and improve our services.

Leveraging our extensive experience, SJP Wellbeing also offers consultancy and training on managing critical incidents effectively.

Our training programs are designed to equip managers and supervisors with the knowledge and tools to handle such situations, covering:

• Understanding Employee Reactions: Insight into typical reactions to traumatic events and how to support affected employees.

• Roles and Responsibilities: Clear guidance for managers and supervisors in the aftermath of an incident.

• Communication Strategies: Best practices for communicating about the incident within the organisation.

• Mitigating Workplace Impact: Strategies to reduce the risk of mental health injuries and associated workplace consequences, such as absenteeism and workers' compensation claims.

Our consultancy and training aim to prepare your team with best practices for response and management, ensuring a resilient and supportive workplace environment.

Critical incident response can be included in your EAP program, like a type of insurance, or can be added at the time of need.